TERMS AND CONDITIONS
All orders where deposits have been paid shall be considered fixed orders and non-cancellable. Refunds for cancellation shall be at the discretion of Sticker Magic (Pty) Ltd and a 30% administration fee may be deducted for time spent or resources used in the event of any refund.
Customers take full responsibility to check details of pre-production proofs before signing or approving any such proof. As a rule, proofs will be emailed to the client in .jpeg or .pdf format. Computer displays differ from monitor to monitor and final product may not be identically replicated to the colour displayed on any particular electronic display. It is the customer’s responsibility to verify that all details on any proof is 100% correct before approving it. This includes contact details, images, font types, text etc. Sticker Magic (Pty) Ltd shall not take responsibility for any mistake on the final product if the client has approved the preproduction proofs.
Where digital artwork is supplied by the customer, Sticker Magic (Pty) Ltd can take no responsibility for any quality issues as a result of artwork problems. Prices published on this website or in any quotation do not include extensive graphical design services. Any graphic design or artwork which requires extensive work done by Sticker Magic (Pty) Ltd shall be quoted for separately.
We will only accept returns of faulty items within 7 days of delivery if product is in its original packaging. We do not offer refunds, and product will be exchanged.
We will inspect the returned product before an exchange will be done.
Please note that when you (the client) choose to do applications of wall art yourself, Sticker Magic (Pty) Ltd are not liable for it being applied incorrectly. If you require assistance with application, Sticker Magic (Pty) Ltd will quote for this separately.
Shipping charges are not refundable.